Terms of Service

Last updated: 1 October 2026

The service

Clinzo provides beauty, grooming and wellness businesses (salons, barbershops, nail, lash and brow studios, spas and clinics) with a branded online booking page, a dashboard and automated booking emails. Clinzo is operated by Vanta Flows, South Africa.

Your account

You must provide accurate information and keep your login secure. You are responsible for activity under your account.

Trials and billing

New businesses get a 30-day free trial, with no card required. After the trial, the service costs R299 per month or R2,990 per year (Minimalist plan), or R599 per month or R5,990 per year (Pro plan), billed via PayFast. You choose monthly or annual billing. A monthly plan renews every month and an annual plan every year, with no fixed term beyond the period you have paid for. An annual plan costs 2 months less than twelve monthly payments and is paid upfront for the year.

Changing plan or billing period: an upgrade applies straight away and you pay the difference for the rest of your current period. A change to annual billing, a change to monthly billing, and a downgrade, on a monthly or an annual plan, take effect at the end of the period you have already paid for, and you keep what you paid for until then. You confirm each of these changes on PayFast, and nothing is charged when you do; until you confirm it, nothing changes. Once confirmed, a downgrade or a change to monthly billing is final and takes effect on the date shown on your billing page, and you can switch back any time before or after that date as a normal upgrade. A change to annual billing is final once you confirm it with PayFast. When a downgrade to Minimalist takes effect, team members are switched off and every station is set to take one booking at a time. No booking is deleted or cancelled.

Founding members: a business that took our founding offer keeps the prices it signed up on, for monthly and annual billing, for 24 months from its first payment, even if our prices go up in that time.

Cancellation

Cancel anytime from your billing page. Cancelling stops your next renewal. Your plan stays active until your current paid period ends: usually the end of the month, or for an annual plan the end of the year. We show you the exact date when you cancel. There are no cancellation fees.

Refunds

We do not give refunds for partial months, for unused time on an annual plan, or for the difference after a downgrade. If we charge you in error, for example twice for the same period, after your cancellation was confirmed, or the wrong amount, we refund the overcharge in full to the card you paid with. These refunds are made by hand. If you think we have charged you in error, email hello@clinzo.co.za.

Client data and POPIA

For client information collected through your booking page, you are the responsible party and Clinzo acts as your operator under POPIA. We process client data only to deliver the service, as described in our Privacy Policy. You must have a lawful basis for the client information you collect.

Acceptable use

No unlawful content, no spam through the platform, and no attempts to breach security or access other businesses' data. We may suspend accounts that violate these terms.

Availability and changes

We aim for high availability but do not guarantee uninterrupted service. We may improve or change features over time.

Liability

The service is provided as is. To the extent permitted by South African law, Clinzo's liability is limited to the amount you paid us in the preceding month. Clinzo is a booking tool; businesses remain responsible for their own services and client care.

Governing law

South African law applies.

Contact

Questions about these terms or our Privacy Policy: hello@clinzo.co.za.